Shipping policy

Last Updated: August 2025

Thank you for shopping with Bitnest Shop. We take pride in creating high-quality products designed for makers, hobbyists, collectors, and professionals.

Made-to-Order Products

Most products sold by Bitnest Shop are manufactured, assembled, or prepared specifically for your order. Because of this, production begins after your order is placed.

This made-to-order approach helps us maintain quality standards while minimizing waste and excess inventory.

Processing Time

Orders typically require 1–3 business days for production and fulfillment before shipment.

During periods of high demand, product launches, holidays, or special promotions, processing times may be slightly longer.

Shipping Time

Once your order has been completed and shipped, most customers can expect delivery within 5–7 business days from the date the order was placed.

Actual delivery times may vary based on:

  • Shipping destination
  • Carrier delays
  • Weather conditions
  • Holidays
  • Other circumstances beyond our control

Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 24 hours for tracking information to become active within the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Bitnest Shop is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses.

If you notice an error in your shipping information, please contact us as soon as possible at ruben@bitnestshop.com.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the product
  • Photos of the shipping packaging

If a package is lost during transit, we will work with the carrier to help investigate and resolve the issue.

International Shipping

International shipping may be available for select products and destinations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government. 

Questions

If you have any questions regarding shipping, production times, or order status, please contact us:

Email: ruben@bitnestshop.com

We strive to respond to all inquiries within 2 business days.